POLICY & FAQ
POLICY
SHIPPING
Items ship immediately unless specifically marked as made to order. Made-to-order production and shipping timelines are stated in the product description. Shipping refers to dispatch, not arrival.
RETURNS & EXCHANGES
All sales are final. We do not currently accept returns or exchanges for change of mind, sizing, or personal preference. Please review product details before purchasing.
ORDER ISSUES
If your item arrives damaged, is incorrect, or your order has not arrived, contact info@vaziatlanta.com with your order number and a description of the issue. Include photos for damaged or incorrect items.
We review each issue individually and work with you toward an appropriate resolution. Replacements are our preferred solution where available. These policies do not limit any rights or remedies required by applicable law.
CREATIVE SERVICES
BOOKING & PAYMENT
A 50% deposit secures your booking and supports the time, transportation, and preparation required for your project.
Once the project is finished, a preview is provided for approval. The remaining 50% is due before final files or finished work are released.
TURNAROUND
For shoot services advertised with a 72-hour turnaround, the turnaround begins when the shoot ends. Completed work is presented for approval within that window. Final files are released after approval and payment of the remaining balance.
CANCELLATIONS
Cancel at least 48 hours before your scheduled session to receive a refund of your deposit.
For cancellations made less than 48 hours before the session, the deposit is nonrefundable.
RESCHEDULING
If you cannot attend, contact us to arrange a new date, subject to availability. Your existing deposit transfers to the rescheduled session. No second deposit is required.
CONTACT
Orders, bookings, and support:
info@vaziatlanta.com
FREQUENTLY ASKED QUESTIONS
WHEN WILL MY ORDER SHIP?
Items ship immediately unless the product is specifically marked as made to order. Made-to-order timelines are listed in the product description. Dispatch and delivery are separate: your arrival date depends on transit time.
CAN I RETURN OR EXCHANGE MY ITEM?
We do not currently accept returns or exchanges for change of mind, sizing, or personal preference. Please review the product details before ordering.
WHAT IF MY ITEM IS DAMAGED OR INCORRECT?
Email info@vaziatlanta.com with your order number, a description of the issue, and photos. We will review it with you and arrange an appropriate solution, with replacement preferred where available.
WHAT IF MY ORDER HAS NOT ARRIVED?
Contact info@vaziatlanta.com with your order number so we can look into it.
CREATIVE SERVICES
HOW DO I BOOK?
Email info@vaziatlanta.com with the service you need, your project idea, and your preferred date. Once the details are agreed, a 50% deposit secures the booking.
WHEN DO I PAY THE REST?
The remaining 50% is due after you approve the completed project preview and before the final files or finished work are delivered.
WHEN WILL I SEE MY FINISHED PROJECT?
For shoot services advertised with a 72-hour turnaround, your completed work is presented for approval within 72 hours after the shoot ends. Final files are released after approval and payment of the remaining balance.
CAN I CANCEL MY BOOKING?
Yes. Cancel at least 48 hours before your session to receive your deposit back. Deposits are nonrefundable for cancellations made less than 48 hours beforehand.
WHAT IF I NEED TO RESCHEDULE?
Contact us to arrange another available date. Your deposit transfers to the rescheduled session, so you do not need to pay a second deposit.
HOW DO I DISCUSS A COLLABORATION OR CUSTOM PROJECT?
Email your idea and project details to info@vaziatlanta.com.
STILL HAVE A QUESTION?
info@vaziatlanta.com